Terms & Conditions

1. Introduction and Acceptance

These Terms & Conditions govern your use of Golden Lady Casino and its associated website located at golden-lady-casino-uk.com. By accessing the website, registering an account, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use this website or its services.

Golden Lady Casino is operated by SSC Entertainment N.V., a company incorporated under the laws of Curaçao, with its registered address in Curaçao. The website is licensed under the Curaçao eGaming Authority. These Terms constitute a legally binding agreement between you (“the Player”) and SSC Entertainment N.V. (“the Company,” “we,” “us,” or “our”).

Please read these Terms carefully before registering. We recommend saving or printing a copy for your own records.

2. Eligibility

You may only open an account and use our services if all of the following conditions are met:

You are at least 18 years of age. We operate a strict over-18 policy, and we do not knowingly allow minors to open accounts or participate in any gambling activity on this platform.

You are accessing the website from a jurisdiction in which online gambling is not prohibited by applicable law. It is your sole responsibility to ensure that your use of this website is lawful in your country or region of residence.

You are acting on your own behalf as a private individual and not as an agent or representative of another person or business.

You are not a current employee, contractor, or direct family member of an employee or contractor of SSC Entertainment N.V. or any of its affiliates, partners, or software providers.

You have not been excluded from gambling services, whether through your own request or through any other process. If you have registered with a self-exclusion scheme, it is your responsibility to abstain from using this website.

We reserve the right to request documentary proof of age and identity at any stage. If, at any point, we have reason to believe a player does not meet the eligibility criteria, we may immediately suspend their account pending further review.

3. Account Registration and Verification

To access real-money gaming, you must create a player account. During registration, you are required to provide your full legal name, date of birth, residential address, valid email address, and a password. You confirm that all information you submit is accurate, truthful, and up to date. Providing false or misleading information constitutes a material breach of these Terms.

Each individual may hold only one active player account. If we identify multiple accounts belonging to the same person, we reserve the right to close all duplicate accounts and void any associated bonuses or winnings obtained through those accounts.

As part of our identity verification process (KYC), you may be asked to provide one or more of the following: a government-issued photo identification document (such as a passport or driving licence), proof of address no older than three months (such as a utility bill or bank statement), and proof of the payment method used to fund your account. Failure to provide the requested documentation within a reasonable timeframe may result in account suspension, withdrawal restrictions, or account closure.

We use 256-bit SSL encryption across all data transmission to protect your personal and financial information. Your details will be handled in accordance with our Privacy Policy.

4. Deposits and Withdrawals

Golden Lady Casino accepts the following payment methods: Visa, Mastercard, Neteller, Skrill, Bitcoin, and bank transfers. The availability of individual payment methods may vary and is subject to change without prior notice.

The minimum deposit amount is £25. Deposits are generally processed instantly or within a short timeframe depending on the method used. We do not accept payments from third parties; all funds must come from a payment method registered in your own name.

The minimum withdrawal amount is £25. Withdrawal processing times vary by method: e-wallets such as Neteller and Skrill are typically processed within 3 to 5 business days; bank transfers may take between 5 and 10 business days. Cryptocurrency withdrawals are subject to standard network confirmation times.

Before any withdrawal can be approved, the following conditions must be satisfied: your account must be fully verified through our KYC process; any applicable bonus wagering requirements must be completed in full; and any deposit made to your account must have been wagered at least once before a withdrawal request is submitted. The Company reserves the right to charge processing fees on withdrawals that have not been wagered at least once following the relevant deposit.

We reserve the right to request additional verification at any stage of the withdrawal process. In the event that a withdrawal is delayed due to outstanding verification requirements, the Company will not be liable for any resulting inconvenience.

5. Bonuses and Promotional Offers

Golden Lady Casino offers a range of promotional bonuses, including a welcome bonus, reload bonuses, cashback offers, and free spins. Each promotion is subject to its own specific terms, which are published on the relevant promotion page. The general bonus terms set out below apply to all promotions unless otherwise stated.

The Welcome Bonus currently offered to new players is a 400% Gold Welcome Bonus up to £2,000, subject to a minimum qualifying deposit of £25 and a 35x wagering requirement applied to the total bonus amount. Bonus funds may not be withdrawn until the wagering requirement has been satisfied in full.

In addition, a 300% match bonus up to £3,000 is available to new players on their first qualifying deposit. Specific eligibility conditions apply and are detailed on the promotions page.

A no deposit bonus may be available to new registrants, which allows limited gameplay without an initial deposit. Any winnings derived from a no deposit bonus are subject to additional wagering requirements before withdrawal can be requested.

A 100% cashback insurance offer may be available on a player’s initial deposit under certain promotional conditions. Where cashback is awarded, it will be credited as bonus funds and is subject to standard wagering requirements.

Weekly cashback and daily reload bonuses are available to existing players. These promotions are reviewed and updated regularly; players should consult the promotions page for current offers.

General conditions applicable to all bonuses:

Only one bonus may be active at a time. Bonuses cannot be combined unless explicitly stated. Free spins and bonus funds are for use within the casino only and cannot be transferred or redeemed for cash prior to meeting wagering requirements. Maximum bet per spin or round whilst a bonus is active is £5 unless otherwise specified in the individual promotion terms. Bonuses expire if not used within the time period stated in the promotion. The Company reserves the right to withdraw any promotional offer at any time and to amend the terms of existing offers with reasonable notice. Bonuses are issued for recreational gaming purposes only; any evidence of bonus abuse, including but not limited to arbitrage, matched betting, or participation by artificial means, will result in the forfeiture of bonus funds and any associated winnings, and may result in account suspension.

6. Games and Software

Golden Lady Casino offers a broad library of casino games including video slots, classic slots, progressive jackpot games, table games (blackjack, roulette, baccarat, poker), video poker, scratch cards, and live dealer games. Games are provided by reputable software providers including, but not limited to, Pragmatic Play, NetEnt, Play’n GO, Microgaming, Evolution Gaming, Playtech, Big Time Gaming, ELK Studios, and Barcrest.

All games use certified Random Number Generator (RNG) technology to ensure outcomes are fully random, fair, and unpredictable. Live dealer games are hosted by professional studios with real dealers operating in real time.

You acknowledge that the outcome of all games is determined by chance and that past results have no bearing on future outcomes. No strategy, system, or method can guarantee winnings. The Company accepts no liability for any technical failure, interruption, or malfunction of a game that arises outside of our control. In the event of a game malfunction, any wagers placed during the malfunction period may be voided.

7. Responsible Gambling

Golden Lady Casino takes player welfare seriously. We provide a range of tools to help players manage their gambling activity:

Deposit limits: You may set daily, weekly, or monthly deposit limits at any time by contacting customer support. Limits take effect immediately when reduced and after a cooling-off period when increased.

Session limits: You may request a time limit on the duration of individual gaming sessions.

Reality checks: Periodic notifications during gameplay to inform you of the time elapsed during your session.

Self-exclusion: You may request to exclude yourself from the website for a period of your choosing. During any self-exclusion period, you will be unable to log in, deposit, or receive promotional communications. To apply for self-exclusion, please contact our support team via live chat or email.

Time-out: A short-term break of between 24 hours and 6 weeks may be applied to your account upon request.

We strongly encourage players who feel that their gambling is no longer under control to seek assistance from the following free and confidential support organisations:

GamCare: www.gamcare.org.uk | National Gambling Helpline: 0808 8020 133 (free, available 24/7) BeGambleAware: www.begambleaware.org Gamblers Anonymous: www.gamblersanonymous.org.uk

Gambling should remain an enjoyable form of entertainment. If at any point you feel distressed, are chasing losses, or gambling is negatively affecting your daily life, finances, or relationships, please stop and seek support.

8. Prohibited Activities

The following activities are strictly prohibited and will result in immediate account suspension, forfeiture of funds, and potential referral to relevant authorities:

Using automated software, bots, scripts, or any artificial intelligence to participate in games or exploit the platform in any way.

Colluding with other players to influence the outcome of any game.

Attempting to exploit software errors, bugs, or vulnerabilities.

Using stolen, fraudulent, or unauthorised payment methods to fund your account.

Opening multiple accounts for the purpose of claiming multiple bonuses or circumventing any restriction placed on your account.

Money laundering or using our platform for any financially unlawful purpose.

Providing false or misleading information during registration or verification.

9. Account Suspension and Closure

The Company reserves the right to suspend, restrict, or permanently close any player account at its sole discretion where it reasonably believes that:

A breach of these Terms has occurred or is likely to occur.

The account is being used in a manner that is fraudulent, unlawful, or harmful to the interests of the Company or other players.

There is a risk of problem gambling or a player has requested self-exclusion.

Regulatory, legal, or anti-money laundering obligations require us to do so.

Where an account is closed due to a breach of these Terms by the player, any bonus funds and associated winnings may be forfeited. Where an account is closed at the player’s own request, any remaining balance of verified real-money funds (excluding bonus funds that have not met wagering requirements) will be returned to the player in accordance with our payment procedures.

Players may close their account at any time by contacting customer support.

10. Privacy and Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy, which is available on the website. We collect and process personal data for the purposes of account administration, verification, payment processing, fraud prevention, responsible gambling compliance, and customer support.

We do not sell your personal data to third parties. Data may be shared with licensed third-party service providers who assist us in delivering our services, and with regulatory or law enforcement bodies where we are legally required to do so.

You have the right to request access to, rectification of, or deletion of your personal data, subject to applicable legal obligations. Requests may be submitted to our support team via email.

11. Intellectual Property

All content on the Golden Lady Casino website, including but not limited to text, graphics, logos, game interfaces, and software, is the exclusive intellectual property of SSC Entertainment N.V. or its licensors. Visitors and registered players are granted a limited, non-exclusive, non-transferable right to access and use the website for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, or commercially exploit any content from this website without prior written consent from the Company.

12. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, consequential, incidental, or special losses arising from your use of the website, including loss of profits, loss of data, or loss of opportunity. The Company’s total aggregate liability to you in connection with any single claim shall not exceed the total value of funds deposited by you in the 12 months preceding the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded.

13. Disputes and Complaints

If you have a complaint regarding any aspect of your experience with Golden Lady Casino, you should contact our customer support team in the first instance. We aim to acknowledge complaints within 24 hours and to resolve them within 10 business days of receipt.

Our support team is available via the following channels:

Live chat: Available 24/7 directly on the website. Click the chat icon on any page to connect with an agent.

Email: Submit your enquiry using the contact form on the website, and we will respond within a few hours on the same day where possible.

Messengers: Players may also reach the support team via WhatsApp or Telegram for prompt assistance.

If you are not satisfied with the resolution offered, you may escalate the matter through the dispute resolution process available under your Curaçao eGaming licence. Details of the applicable dispute resolution body are available upon request.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes that cannot be resolved by mutual agreement shall be subject to the jurisdiction of the competent courts of Curaçao, unless applicable consumer protection laws in your country of residence provide otherwise.

15. Amendments to These Terms

The Company reserves the right to amend these Terms & Conditions at any time. Where changes are material, we will provide reasonable notice via the website or by email to the address registered on your account. Continued use of the website following the publication of updated Terms constitutes your acceptance of those changes.

16. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

These Terms, together with our Privacy Policy and any specific bonus terms, constitute the entire agreement between you and the Company in relation to your use of this website.

The failure of the Company to enforce any right under these Terms shall not constitute a waiver of that right.

By registering an account with Golden Lady Casino, you confirm that you are 18 years of age or older, that you have read these Terms in full, and that you agree to be bound by them. Please gamble responsibly.