Cookie Policy

This Cookie Policy explains how Golden Lady Casino, operated through golden-lady-casino-uk.com, uses cookies and similar tracking technologies when you visit our website. It sets out what cookies are, why we use them, and what choices you have regarding their use.

Please read this policy alongside our Privacy Policy, which provides broader information about how we handle your personal data.

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They allow the site to recognise your device on subsequent visits and store certain information about your preferences or actions.

Cookies are widely used across the internet to make websites work properly, to improve performance, and to provide information to the owners of the site. Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a set period or until you delete them manually (persistent cookies).

Similar technologies, such as web beacons, pixels, and local storage, may also be used alongside cookies. Throughout this policy, any reference to “cookies” covers all such technologies unless stated otherwise.

Who Places Cookies on Your Device?

Cookies on golden-lady-casino-uk.com may be set either by us directly (first-party cookies) or by third-party services that we have integrated into the site (third-party cookies). First-party cookies are set by Golden Lady Casino and are only readable by us. Third-party cookies are set by external organisations and governed by their own privacy policies.

Legal Basis for Using Cookies

Our use of cookies is governed by the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended following the UK’s exit from the European Union.

Under PECR, we are required to obtain your informed consent before placing non-essential cookies on your device. Strictly necessary cookies do not require consent, as they are essential for the website to function. For all other cookies, we will ask for your consent via our cookie consent banner the first time you visit the site. You may withdraw or adjust your consent at any time using the cookie management tool available in the footer of every page.

Where we rely on legitimate interests as a legal basis under UK GDPR for any associated data processing, we have carried out a balancing test to ensure our interests do not override your rights and freedoms.

Categories of Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for the operation of golden-lady-casino-uk.com. Without them, core features such as account login, navigation, and access to secure areas of the site would not function correctly. They cannot be switched off in our systems.

Strictly necessary cookies on our site perform tasks including:

• Maintaining your session when you log in to your Golden Lady Casino account
• Remembering items in your deposit or withdrawal flow
• Enabling our security and fraud prevention measures
• Storing your cookie consent preferences so we do not ask repeatedly

No consent is required for these cookies under PECR, as they are technically indispensable.

2. Functional Cookies

Functional cookies allow the website to remember choices you make and provide enhanced, more personalised features. These might include remembering your preferred language, your display settings, or whether you have previously acknowledged a notification on site.

If you disable these cookies, some features of the site may not work as intended, though core functionality will remain available.

3. Performance and Analytics Cookies

These cookies collect information about how visitors use golden-lady-casino-uk.com, such as which pages are visited most often and whether users receive error messages from certain pages. The data gathered is aggregated and anonymised; it does not identify you personally.

We use this information to improve the performance of our website and to understand how players navigate through the site. Analytics services we use may include Google Analytics or equivalent platforms, which process data in accordance with their own privacy policies. We have configured these services to anonymise IP addresses where applicable.

4. Marketing and Targeting Cookies

Marketing cookies are used to deliver promotional content that is relevant to you and your interests. They may be set by Golden Lady Casino or by advertising partners acting on our behalf. These cookies track your browsing behaviour across websites to build a profile and display targeted adverts.

In the context of online gambling, we also use these cookies to ensure that marketing communications about Golden Lady Casino are shown only to users who have not self-excluded, are of legal age, and are located in permitted territories. This is a compliance requirement under the UK Gambling Commission’s advertising rules and the CAP/BCAP Codes.

You can opt out of marketing cookies at any time through our cookie consent tool. Please note that opting out will not remove adverts entirely; it will simply mean they are less tailored to your interests.

5. Responsible Gambling Cookies

As a site committed to safer gambling, we use cookies to support certain player protection features. These include:

• Recognising when a player has set deposit limits, time-out periods, or self-exclusion preferences so these are applied consistently across sessions
• Supporting the technical operation of our responsible gambling tools in line with requirements set by the UK Gambling Commission (UKGC)
• Ensuring that age verification prompts function correctly

These cookies form part of our regulatory obligations and cannot be disabled by users without affecting the availability of the responsible gambling features they underpin.

Third-Party Cookies

Some cookies on our site are set by trusted third parties who provide services integral to the operation of golden-lady-casino-uk.com. These may include:

• Google Analytics for website traffic and behaviour analysis
• Payment processors to support secure transaction flows
• Game software providers such as Betsoft, Rival Gaming, and others, whose platforms are embedded within the casino lobby
• Customer support tools including live chat providers
• Marketing and retargeting platforms used to display relevant promotional content

We do not control the cookies placed by these third parties. Each third party is responsible for the cookies they set and their data processing practices. We encourage you to review the privacy and cookie policies of any third-party services you interact with through our site.

Cookies and Age Verification

Golden Lady Casino takes its obligations regarding underage gambling extremely seriously. We use cookies to support the technical processes behind our age and identity verification systems. These cookies help ensure that individuals who have not passed age verification cannot access real-money gaming. This is a non-negotiable element of our compliance with the UK Gambling Commission’s licence conditions.

How Long Do Cookies Last?

The duration of a cookie depends on its type and purpose:

• Session cookies expire as soon as you close your browser.
• Persistent cookies remain on your device for a fixed period. Depending on the cookie’s purpose, this may range from a single visit to several years. Marketing and analytics cookies typically persist for 13 months in line with ICO guidance.

You can see the specific expiry periods for individual cookies by reviewing the detailed cookie list within our cookie consent management tool.

Managing and Withdrawing Consent

You have the right to control which non-essential cookies are placed on your device. There are several ways to do this:

Cookie Consent Tool When you first visit golden-lady-casino-uk.com, you will be presented with a cookie banner asking for your consent. You can accept all cookies, reject all non-essential cookies, or customise your preferences by category. Your choices are saved and respected on future visits.

To change your preferences at any time, click the “Cookie Settings” link in the footer of the website.

Browser Settings Most browsers allow you to manage cookies through their settings menus. You can typically:

• View cookies currently stored on your device
• Block all cookies or block third-party cookies specifically
• Delete cookies individually or in bulk
• Set your browser to notify you before a cookie is placed

Browser controls differ between products and versions. Guidance for major browsers can be found at the websites of Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Opera, or through the ICO’s guidance at ico.org.uk.

Please be aware that blocking all cookies may prevent certain parts of golden-lady-casino-uk.com from functioning correctly, including account login and responsible gambling tools.

Opt-Out Tools for Third Parties For interest-based advertising, you may also use the following opt-out mechanisms:

• Your Online Choices (youronlinechoices.com)
• Network Advertising Initiative (optout.networkadvertising.org)
• Google’s Ad Settings (adssettings.google.com)

Data Transfers

Some third-party cookies may involve the transfer of data outside the United Kingdom. Where such transfers occur, Golden Lady Casino requires that adequate safeguards are in place, in accordance with Chapter V of the UK GDPR. This may include the use of UK adequacy regulations, standard contractual clauses, or other approved transfer mechanisms.

Your Rights Under UK Data Protection Law

To the extent that cookies involve the processing of personal data, you have rights under the UK GDPR, including:

• The right to access personal data we hold about you
• The right to have inaccurate personal data corrected
• The right to erasure (“the right to be forgotten”) in certain circumstances
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, please contact our data protection team using the details below.

Complaints

If you have concerns about how Golden Lady Casino uses cookies or handles your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

We would always encourage you to contact us first so we can address your concerns directly.

Contact Us

If you have any questions about this Cookie Policy or about how Golden Lady Casino handles your data, please get in touch:

Email: [email protected] Phone (UK, toll-free): +44 800 014 8142 Website: https://golden-lady-casino-uk.com/cookie-policy/

Our customer support team is available 24 hours a day, seven days a week, including via live chat on the website.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page. We encourage you to review this page periodically to stay informed about how we use cookies.

Continued use of golden-lady-casino-uk.com after any changes are posted will constitute your acknowledgement of those changes.

Golden Lady Casino is committed to responsible gambling. If you feel that gambling is affecting you negatively, please visit our Responsible Gambling page or contact the National Gambling Helpline on 0808 8020 133 (free, 24/7).