License Information

Regulatory Status and Operator Details

Golden Lady Casino (accessible at https://golden-lady-casino-uk.com/) is operated by SSC Entertainment N.V., a company incorporated and registered under the laws of Curaçao. SSC Entertainment N.V. holds a valid sub-licence to offer online gaming services under Master Licence No. 1668/JAZ, issued by Cyberluck Curaçao N.V. (trading as Curaçao eGaming), a master licence holder authorised by the Government of Curaçao.

The applicable regulatory framework governing the operation of this platform is the National Ordinance on Offshore Games of Hazard (NOOGH) of Curaçao, as supplemented by applicable directives issued by the Curaçao Gaming Authority (CGA). SSC Entertainment N.V. is obligated to comply with all conditions, requirements, and continuing obligations attached to its licence, including those relating to fair gaming, consumer protection, anti-money laundering, and responsible gambling.

For any regulatory or licensing enquiries, players may contact the operator directly at: [email protected]

Licence Summary

Territory of Operation and Age Restrictions

The services provided through this platform are intended solely for adult users. Access to, and participation in, any real-money gaming activity is strictly prohibited for individuals under the age of 18 years. This restriction applies without exception, regardless of the applicable legal age of majority in any individual user’s country of residence.

It is the responsibility of the account holder to ensure that no person under the age of 18 accesses their account or participates in gaming activity through their credentials.

The operator reserves the right to request age verification documentation from any player at any time. Where age verification cannot be satisfactorily completed, the operator will suspend or permanently close the relevant account and return any funds held, in accordance with applicable procedures.

Please note that the availability of services offered through this platform may be restricted in certain jurisdictions. It is the player’s sole responsibility to ascertain whether accessing and using this platform is lawful in their jurisdiction of residence prior to registering or placing any wager. The operator does not accept registrations from, or provide services to, residents of jurisdictions where such activity is prohibited by applicable law.

Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy

SSC Entertainment N.V. operates in strict compliance with applicable anti-money laundering legislation and the regulatory requirements of the Curaçao Gaming Authority. The operator maintains a comprehensive AML/CFT (Anti-Money Laundering and Counter-Financing of Terrorism) programme, implemented in accordance with the Regulations for Anti-Money Laundering and Combating the Financing of Terrorism issued by the CGA.

Know Your Customer (KYC) Procedures

All players are required to complete identity verification before withdrawals can be processed and, where appropriate, prior to significant account activity. As part of the KYC process, the operator may request the following documentation:

• Proof of Identity: A valid government-issued photographic document, such as a passport, national identity card, or driving licence.
• Proof of Address: A recent utility bill, bank statement, or equivalent official document issued within the preceding three months, confirming the player’s residential address.
• Proof of Payment Method: Documentation confirming ownership of the payment method(s) used to fund the account.
• Source of Funds / Source of Wealth: Where the operator has reasonable grounds to do so, additional documentation may be requested to verify the origin of funds used for gambling activity.

The operator reserves the right to suspend account activity, withhold withdrawal requests, and report suspicious activity to the relevant authorities where required by law or where a reasonable suspicion of money laundering or financial crime arises.

Transaction Monitoring

The operator employs ongoing transaction monitoring procedures to identify unusual patterns of activity, including but not limited to: atypical deposit or withdrawal volumes, structuring of transactions to avoid reporting thresholds, and inconsistencies between stated and actual account activity.

All suspicious transactions are assessed in accordance with the operator’s internal AML policies, and relevant reports are filed with competent authorities as required under applicable law.

Data Protection

SSC Entertainment N.V. processes personal data in accordance with applicable data protection legislation. The operator collects, stores, and processes personal data solely for purposes directly related to the provision of its services, including account management, identity verification, fraud prevention, compliance with legal obligations, and customer support.

Personal data collected from players is not sold to, or shared with, third parties for commercial purposes, except where such disclosure is required by law or is necessary for the delivery of contracted services (such as payment processing or identity verification).

Players retain rights with respect to their personal data under applicable law, including rights of access, rectification, erasure (subject to applicable legal retention obligations), and objection to processing. Requests relating to personal data may be submitted to: [email protected]

Full details of the operator’s data processing practices, including the categories of data collected, the lawful basis for processing, retention periods, and third-party data sharing arrangements, are set out in the operator’s Privacy Policy, which is available on the platform.

Responsible Gambling

SSC Entertainment N.V. is committed to promoting safe and responsible gambling. The operator acknowledges that, for a minority of individuals, gambling can become problematic, and maintains tools and procedures designed to support players in maintaining control of their gambling activity.

Player Protection Tools

The following responsible gambling tools are available to all registered players:

• Deposit Limits: Players may set daily, weekly, or monthly limits on the total amount deposited into their account.
• Session Time Limits: Players may restrict the total duration of gambling sessions within a defined period.
• Loss Limits: Players may set limits on the amount they are permitted to lose within a defined timeframe.
• Reality Checks: Players may configure periodic notifications reminding them of the duration of their current gambling session.
• Self-Exclusion: Players who wish to take a break from gambling may request a temporary or permanent self-exclusion from the platform. Self-exclusion requests may be submitted via [email protected] and will be processed promptly. Players who have self-excluded will not receive promotional communications during the exclusion period.
• Account Closure: Players may request permanent closure of their account at any time.

Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from independent support organisations, including:

• GamCare (www.gamcare.org.uk) – National helpline: 0808 8020 133
• Gambling Therapy (www.gamblingtherapy.org) – International online support
• BeGambleAware (www.begambleaware.org) – Free and confidential support

Dispute Resolution

The operator is committed to addressing player complaints in a fair, transparent, and timely manner.

Internal Complaints Procedure

Players who wish to raise a complaint should contact the customer support team in the first instance, setting out the nature of the complaint in writing to: [email protected]

The operator will acknowledge receipt of the complaint and undertake to provide a substantive response within a reasonable timeframe. Where a complaint involves a complex factual or technical dispute, additional time may be required for investigation, and the player will be kept informed of progress.

External Dispute Resolution

Where a complaint cannot be resolved to the player’s satisfaction through the operator’s internal procedure, the player may refer the matter to an independent Alternative Dispute Resolution (ADR) provider. Details of the applicable ADR provider are available upon request by contacting [email protected].

Players may also contact the Curaçao Gaming Authority directly in relation to matters concerning the operator’s compliance with its licence conditions.

Contact Information

For all licensing, compliance, or account-related enquiries, players may contact SSC Entertainment N.V. at:

Email: [email protected]