Privacy Policy

Who We Are

Golden Lady Casino operates the website golden-lady-casino-uk.com and provides online casino entertainment services to players in the United Kingdom. References to “we”, “us”, or “our” throughout this document refer to Golden Lady Casino and the team responsible for managing this platform.

We take our responsibilities under data protection law seriously. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have in relation to it. It applies to all players, visitors, and anyone else who interacts with our website or support team.

If you have any questions about how we handle your personal information, you can contact us at:

Email: [email protected] Phone (UK, toll-free): +44 800 0148142

The Legal Framework We Operate Under

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR). Our obligations under gambling law, including the requirements set by applicable licensing and regulatory bodies, also shape how we collect and use your information.

Certain data processing activities, particularly those related to age verification, Anti-Money Laundering (AML) checks, Know Your Customer (KYC) procedures, and fraud prevention, are carried out because they are required by law. We cannot provide our services to you without performing these checks.

What Personal Data We Collect

Data You Provide Directly

When you register an account with us, deposit funds, request a withdrawal, or get in touch with our customer support team, we collect the following categories of information:

Full legal name, date of birth, home address, email address, telephone number, username and password, copies of identity documents (such as a passport, driving licence, or national identity card), proof of address (such as a utility bill or bank statement), payment information including card or bank account details, source of funds documentation where required by AML obligations, and any communications you send to us.

Data We Collect Automatically

When you visit golden-lady-casino-uk.com, we collect certain technical information through cookies and similar technologies. This includes your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on each page, referral source, and session duration. We use this information to improve the functionality and security of our website, and to fulfil our obligations around responsible gambling monitoring.

Data From Third Parties

We work with identity verification services, fraud prevention agencies, and payment processors who may provide us with additional information about you. This data is used solely to verify your identity, comply with our legal obligations, and protect both you and us from financial crime.

Why We Process Your Data and the Legal Basis for Doing So

We only process personal data where we have a clear legal basis. The bases we rely on are as follows.

Performance of a contract: We need your personal data to set up and manage your account, process deposits and withdrawals, provide you with access to our games, and resolve any disputes that arise in connection with your use of our services. Without this data, we cannot fulfil our contractual obligations to you.

Legal obligation: We are required by law to verify your identity and age before allowing you to gamble, carry out ongoing transaction monitoring, file suspicious activity reports with the relevant authorities where required, retain financial and identity records for a minimum of five years, and comply with anti-money laundering legislation. These processes cannot be opted out of.

Legitimate interests: We have a legitimate interest in protecting our platform from fraud and abuse, preventing multiple accounts, monitoring gameplay for signs of problem gambling, and keeping our website secure. We balance these interests against your rights and freedoms.

Consent: Where we send you marketing communications or use non-essential cookies, we rely on your consent. You can withdraw your consent at any time, and doing so will not affect the lawfulness of any processing we carried out before you withdrew it.

Age Verification and Responsible Gambling

Protecting under-18s from accessing gambling services is a priority. We carry out age verification checks before any player can deposit real money or access real-money games. This involves cross-referencing the information you provide with third-party verification databases.

If we are unable to verify your age at registration, your account will remain restricted until verification is successfully completed.

We also monitor your activity on our platform to identify signs of gambling-related harm. This may involve reviewing betting patterns, deposit frequency, session length, and other behavioural indicators. Where we have concerns, we may contact you to discuss safer gambling options, apply account restrictions, or in some cases close your account. The data used for this purpose is processed on the basis of our legal and regulatory obligations as well as our legitimate interests in maintaining a responsible gambling environment.

KYC and Anti-Money Laundering Checks

Under the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and other applicable legislation, we are required to conduct thorough customer due diligence on all players.

This means that at various points during your time with us, we may ask you to provide documentation confirming your identity, residential address, and source of funds. Failure to provide this documentation when requested may result in temporary or permanent restrictions being placed on your account, including the withholding of withdrawals pending verification.

Records relating to identity verification, transactions, and any reports made to authorities must be retained for a minimum of five years from the date of the business relationship ending. In some circumstances, retention periods may be longer depending on applicable law or regulatory guidance.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on golden-lady-casino-uk.com. Some of these are strictly necessary for the website to function correctly, while others are used for performance monitoring, analytics, and marketing purposes.

Strictly necessary cookies allow you to log in, navigate the site, and use core features. These cannot be disabled without disrupting the functionality of the website.

Performance and analytics cookies help us understand how players use our site, which pages are visited most frequently, and where technical errors occur. We use this information to improve our services.

Marketing cookies allow us to measure the effectiveness of our promotional activity and, where you have given consent, to show you relevant offers.

You can control which non-essential cookies are placed on your device through the cookie settings tool available on our website. You can also manage cookies through your browser settings at any time. Withdrawing consent for marketing cookies does not affect your access to our gaming services.

We do not use cookies to collect sensitive personal data such as health information or financial details.

Marketing Communications

We may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and other offers relating to Golden Lady Casino. We will only do this where you have given us your consent during registration or at a later point.

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, adjusting your communication preferences in your account settings, or contacting our support team at [email protected] with the word “REMOVE” in the subject line.

Opting out of marketing does not affect our ability to send you service-related communications, such as notifications about your account, transaction confirmations, or important changes to our terms and policies.

How We Share Your Personal Data

We do not sell your personal data to third parties. However, in order to operate our platform and comply with our obligations, we may share your information with the following categories of recipient.

Payment processors and e-wallet providers process your deposits and withdrawals. Identity verification and fraud prevention services help us confirm your identity and flag unusual activity. Game software providers may receive limited technical data to ensure games function properly and fairly. Customer support platforms help us manage enquiries and resolve complaints. Regulatory and law enforcement authorities receive data when we are legally required to report certain transactions or activities. Professional advisors including accountants, auditors, and legal counsel may access personal data on a confidential basis where necessary to advise us on our legal obligations.

All third parties we work with are required to handle your personal data in accordance with applicable data protection law and are only permitted to use it for the purposes for which it was shared.

International Data Transfers

Some of the third parties we use are based outside the United Kingdom. Where personal data is transferred to countries that do not offer an equivalent level of protection to UK data protection law, we ensure that appropriate safeguards are in place. These include Standard Contractual Clauses approved by the Information Commissioner’s Office, or reliance on an adequacy decision where one exists.

If you would like more information about the international transfers we carry out and the safeguards in place, please contact us at [email protected].

How Long We Keep Your Data

We keep your personal data only for as long as is necessary for the purposes set out in this policy or as required by law.

Account data is retained for the duration of your account and for a minimum of five years after it is closed, in line with AML and gambling regulatory requirements. Transaction and financial records are kept for five years from the date of each transaction. Identity verification documents are retained for five years after the business relationship ends. Marketing data is kept until you withdraw your consent.

Where we are required by law or regulation to retain data for longer, we will do so. When data is no longer needed, we delete or anonymise it securely.

Your Rights Under UK GDPR

You have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at [email protected].

The right to be informed: You have the right to know how and why we process your personal data, which is the purpose of this policy.

The right of access: You can request a copy of the personal data we hold about you. We will respond within one calendar month.

The right to rectification: If the information we hold about you is inaccurate or incomplete, you can ask us to correct it.

The right to erasure: In certain circumstances, you can ask us to delete your personal data. This right does not apply where we are required by law to retain the data, for example under AML obligations.

The right to restrict processing: You can ask us to pause processing your data in certain situations, for example whilst we investigate a complaint or verify the accuracy of your data.

The right to data portability: You can ask us to provide your personal data in a structured, commonly used, machine-readable format.

The right to object: You can object to processing carried out on the basis of legitimate interests. We will stop processing unless we have compelling grounds to continue.

The right not to be subject to automated decisions: We do not make solely automated decisions that produce legal or similarly significant effects on you.

If you wish to exercise any of these rights, please contact us at [email protected] or call +44 800 0148142. We may need to verify your identity before acting on your request.

Complaints

If you believe we have not handled your personal data correctly, we encourage you to contact us first so we can investigate and try to resolve the matter.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the supervisory authority for data protection in the United Kingdom.

ICO website: https://ico.org.uk ICO helpline: 0303 123 1113

Security Measures

We use industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include 128-bit SSL/TLS encryption for all data transmissions between your device and our servers, firewalls, access controls, and secure storage of identity documents.

Our staff who have access to personal data are trained in data protection and are contractually bound to maintain confidentiality. We conduct regular reviews of our security procedures.

Despite these precautions, no online system is completely immune to risk. If you suspect any unauthorised access to your account, contact our support team immediately at [email protected] or +44 800 0148142.

Children

Our services are strictly for persons aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly. If you have reason to believe that a minor has registered with us or provided us with personal data, please contact us at [email protected].

Changes to This Policy

We keep this Privacy Policy under review and may update it from time to time to reflect changes in our practices, applicable law, or regulatory requirements. Where we make material changes, we will notify you by email or by displaying a prominent notice on golden-lady-casino-uk.com. Continued use of our services following notification of changes constitutes your acknowledgement of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or about how we handle your personal data, please get in touch with us:

Email: [email protected] Phone (UK, toll-free): +44 800 0148142 Website: https://golden-lady-casino-uk.com